Booking Guidelines

QUESTIONS?  The answers are here!

BEFORE YOU BOOK:

Please be aware that all of the Holiday Homes you see here are privately-owned, not site-rentals! As such:- you will receive a quality and personal service from point of booking through to your actual stay and the Holiday Homes and their contents are of a much higher standard that you will expect to receive through a direct site booking.


In return - you are expected to treat the Holiday Homes with respect!

Please ensure you have read through the Terms and Conditions.


  • Please note that all 7 or 14 night bookings MUST start on a Monday, Friday or Saturday. This can occasionally be more flexible during off-peak seasons, but is completely discretionary and should not be expected!
  • Short breaks are available from Monday-Friday or Friday-Monday. Shorter weekend breaks can be catered for, but will be charged at the Fri-Mon pricing.
  • Please email in the first instance to obtain your quote, it's helpful if you state the dates you require (please check availability first!), number of people in your group with ages, if passes and linen are required and if you have any pets with you. Or you can complete the on-line enquiry form.
  • You will receive your quote via email asap. If you wish to proceed, just confirm via email and you will receive full booking forms, plus a copy of the Terms and Conditions. This is done electronically (postal copies on request only.) 
  • Please be aware that the dates will not be held for you, or shown as booked, until the deposit payment has cleared.
  • All bookings are dealt with on a "1st come, 1st served" basis - the booking will be confirmed with the first guest to pay the deposit.
  • Bookings cannot be taken over the berth of the Holiday Home, or what the owner has specified to us: 
  • Als Van = max of 7 (6 + 1 infant)
  • Bounty = max of 6 (including infants)
  • Bryn Horizon = max of 7 (6 + 1 infant)
  • Davisfield = max of 6 (including infants)
  • Drews Den = max of 6 (including infants)
  • Fields = max of 8 (including infants)
  • Hill View = max of 7 (6 + 1 infant)
  • Mariners = max of 8 (including infants)
  • Oasis Escape = max of 6 (including infants)
  • Robinsons = max of 7 (6 + 1 infant)
  • Sycamore = max of 8 (including infants)
  • The Ferns = max of 8 (including infants)
  • We reserve the right to refuse bookings if necessary without further explanation.  

  • There may be some "late offers" available, however, payment MUST be paid in full at point of booking and at the very latest:- 48 hours prior to arrival. 
  •  Any requests for dates within 48 hours of arrival will not be considered, as it does not allow enough time for paperwork to be completed, nor cleaning slots to be scheduled.

  • AVMR often runs offers throughout the year:- some of these require full payment at point of booking to qualify for the discount offered.
  • Please ensure you are familiar with the requirements before you agree to book!

  • All offers still require a damage bond. 

  • Dates cannot be “held” until the cleared deposit has been received.  
  • The deposit is deducted from your overall holiday cost.
  • The deposit is non-refundable.

  • A refundable damage bond is charged for all bookings, which is held against any damages etc and is returned within 14 days of your departure, (usually a lot sooner!), once the property has been checked. 

  • If any issues arise on your departure, you will be contacted asap with details (see Terms and Conditions.) 

  • Once the property has been checked after your departure, it is your choice whether the damage bond is returned via cheque or bank transfer.

  • The damage bond will only be refunded to the person that paid it!  

  • Payment details will be on your booking forms, but can be made via:
  1. Direct bank transfer
  2. Cheque or postal order, (funds must clear before your dates can be secured)
  3. PayPal, (funds must be "gifted" or fees are incurred, which will  be charged to the Guest.) 
  4. We can raise an invoice to you, which can be paid by credit or debit card.  Charges will be incurred.

  • Preferred payment is via direct bank transfer, which is obviously quicker (instant!), or you can physically pay into the account at your nearest branch.

  • Please note: details given are for a “holding” account only and as soon as your funds are received:– they will be transferred to a separate account, so no monies are left in this “holding” account at anytime. This is due to a previous attempted fraud.  

  • The deposit must be paid and cleared to secure your dates. 

  • Once that has been received, the remaining balance can be paid in any amount, at any time to suit you, but MUST be paid in full 4 weeks prior to your arrival date (6 weeks for all peak dates.) 

  • If it’s more convenient to you, a standing order/direct debit can be set up over a number of weeks/months for the balance to be paid in instalments, or you can just pay as and when! 

  • For all late bookings (within 4 weeks prior to arrival), payment MUST be made in full at point of booking, as above. 

  • The payment due date will be shown on your booking form.   

  • Receipts are issued with EVERY payment made, including the deposit. This will also show your current balance statement and due date – so you know exactly where you are with it all! This is sent via email, postal copies on request only.  

  • Approximately 10-14 days prior to your arrival date, you will receive a full "arrival information pack", including confirmation of your arrival and departure times, key collection and return arrangements + how to reach the Holiday Home once you are on site! 
  • It is endeavoured to give you as long as possible on park, but that will be dependant on other bookings, as obviously a full change-over clean has to be processed in-between every guest. 

  • Usual arrival times are set between 2-3pm, with departure times at 10am – but if it is possible to alter these, you will be informed asap!  

Not all Holiday Parks require the purchase of passes to be able to use facilities, (pools, entertainment complex), however most do!

Passes are for the break - not per person.  Day Passes are also available from the Reception Office at £5.00 per adult, £2.50 per child.  Passes can be included in your booking at cost and left inside the Holiday Home ready for your arrival, or you can buy them direct from Parkdean Resorts on your arrival.

ALS VAN 

Prices are per person - not for the break, with the capped rate shown.  Passes are not included with your rental and have to be purchased direct from Haven on your arrival.

OASIS ESCAPE

Prices are per person - not for the break, with the capped rate shown. Passes are not included with your rental and have to be purchased direct from Haven on your arrival. 

BRYN HORIZON ~ DAVISFIELD ~ HILL VIEW ~  ROBINSONS  

Prices are for the break - not per person.   Passes are not included with your rental and have to be purchased direct from Marine on your arrival.

BOUNTY ~ MARINERS

Prices are per person - not for the break, with the family price shown. Day passes can be purchased at £7 per adult, £6 per child in peak season or £4 per adult, £3 per child off-peak.Passes are not included with your rental and have to be purchased direct from Lyons on your arrival.   

FIELDS ~ SYCAMORE ~ THE FERNS

Duvets and pillows are provided at all of the Holiday Homes.
  • Linen is included as standard in Mariners, but beds are not made on arrival.
  • At Drews Den and The Ferns, there is the option of including a linen pack in your break. This includes bed linen, with beds made up on arrival and is charged at £25 per booking. 
  • At Als Van there is the option of including a linen pack in your break at a charge of £25. Beds are not made on arrival.  
  • No linen is supplied at Fields or Sycamore

  • BED-GUARD: Available free of charge at Bryn Horizon -  please request at point of booking!  

  • Bounty does not allow guest pets, but please be aware the owner's dog has stayed at the property, so it is not "pet-free."
  • Outside tethers, food/water bowls and dog throws are provided at Als Van

  • Charges are made at £10 per dog, per stay. This is purely to cover the extra cleaning fees involved, as a deep-clean is carried out after every 4-paws visit!

  • Please be aware - cats, rodents, small mammals or birds are not permitted at any of the Holiday Homes.  

  • The owners of Drews Den permit smoking in the living area only. 

  • There is a full “welcome” folder at Als VanRobinsons and The Ferns, which is simply packed with any other information you may need regarding the property, appliances, the site, facilities available, local area and attractions, along with all contact numbers, (including local GPs, hospitals, vets, chemists, dentists, garages etc!) 

  • Als Van also provides a “Places to Visit” folder with directions from the site, a Kids Activity" folder and an "Instructions" folder for all appliances!