GENERAL TERMS AND CONDITIONS

PLEASE ENSURE YOU HAVE READ THROUGH THESE GENERAL TERMS AND CONDITIONS:

They are important!

By signing the booking form and making a deposit payment; you are confirming you have read, and agree to all the Terms and Conditions relevant to the Holiday Home you are booking.

You will receive a full copy of the Terms and Conditions relevant to your Holiday Home with your booking forms.

  • Failure to disclose all relevant information on your booking form, failure to return the signed booking form, or non-compliance of the Terms and Conditions, will result in the termination of the reservation. The booking cannot proceed without the signed agreement. The deposit will be non-refundable as the T&Cs have not been met by you. 
  • Your booking is non-transferable to any other person. Should you wish to exchange your booking for another property listed with Als Van Managed Rentals, this will be possible, (subject to availability), but a fee of £65 will be charged: £50 will be paid to the original owner you booked with + a £15 administrative fee for dealing with the transfer.
      • If alterations need to be made to your booking; you will receive a new booking form and will be required to re-sign for the reservation to proceed. There will be a nominal £10.00 administration fee charged to alter details of any booking and for the booking form to be re-sent to you for re-signing.
        • The deposit secures your required dates, which will be shown as “booked and unavailable” to others as soon as it has been received and cleared.   
        • Dates will not be held "open" until the deposit has been received and cleared.
        • By paying the deposit, you are accepting the Terms and Conditions. 
        • The deposit forms part of your overall holiday cost and will be deducted from your overall holiday balance.    
        • The deposit is non-refundable.     

        •  The damage bond is in addition to your quoted holiday cost and is required for all bookings.
        • The damage bond is held against any damage or breakages that may occur during your stay.
        • The damage bond is fully refundable: on your departure, if the caravan has been left in an acceptable condition with no damage, or breakages, the damage bond will be returned to you within 14 days of the departure date.
        • The damage bond will only be refunded to the person who originally paid it and not to any other Guest named on the booking forms, nor any other parties. 
        • Should the Holiday Home be left in an untidy or dirty condition, or damages be found, you may forfeit some, or all of the damage bond. Under these circumstances, photographic evidence will be taken and forwarded to you.   

        • You can pay the balance in any amount, at any time to suit you, once the booking has been confirmed. The outstanding balance must be cleared and paid in full by the date specified, which will be shown on your booking form. 
        • You will receive a receipt and current balance statement with every cleared payment made.
        • Payment can be made via bank transfer, cheque, postal order or PayPal (fees may be incurred.)  
        • Full payment details are shown on your booking form and can be forwarded on request.    
        • The final balance MUST be paid and cleared in full by the due date specified.
        • Should any of the balance remain outstanding by 5pm on the due date, your reservation will be cancelled, the deposit and any monies previously paid will be non-refundable due to non-compliance with the Terms and Conditions.     
        • In exceptional circumstances it may be necessary to cancel or alter your booking. If this should occur, you will be informed asap and given the options of booking a suitable alternative date, (subject to availability), or a full refund of any monies already paid. 
        • Refunds or alternative dates cannot be applied whereby cancellations have been necessary due to “force majeure” (circumstances beyond control, such as but not limited to, natural disasters, fire, technical problems, industrial disputes, bad weather etc.)
        • If you have not arrived on site by 10:00am on the day following your due arrival and have not made contact, it will be assumed that the booking is cancelled and the total holiday cost plus the damage bond will be forfeited.   
        • Should you decide to leave your holiday early, no refund will be applicable. 
        • If you decide to cancel your booking, cancellation fees are as follows:  
        • The Holiday Home is thoroughly checked prior to your arrival.
        • If any problems are found that cannot be rectified before your arrival date, you will be notified immediately along with the details in place to rectify. If this affects your stay, you will be notified accordingly of any % of refund due to you, or given the opportunity to book a suitable alternative date at the same price as the original agreement (subject to availability.)
        • Should any damage or breakages occur during your stay, contact MUST be made immediately (all contact details will be supplied to you prior to arrival.)
        • You are liable for any repair or replacement costs applicable. This will be deducted from the damage bond paid, or you can replace yourself on a like-for-like basis.  
        • Please “make contact” as minor breakage replacements may not be necessary! (glasses, cups etc!) 
        • Should any damage or breakages be found after your departure, you will be notified of the details as soon as possible and you will be forwarded photographic evidence. 
        • You are liable for all repair or replacement costs, which will be deducted from the damage bond. Should repair or replacement costs be greater than the damage bond paid, you will be held liable and will be invoiced accordingly as soon as possible after your departure date. The invoice will be required to be paid in full within 14 days of its date. Should the invoice not be paid, legal action will be taken to recover the costs involved and you will be held liable for all legal fees incurred. 
        • Should any damage or breakages affect subsequent bookings in any way, you will be held liable for any % of refund costs incurred and will be invoiced accordingly. Should the invoice not be paid, legal action will be taken to recover the costs involved and you will be held liable for all legal fees incurred.
        • Should any “accidents” such as urine, blood or food stains occur to the linen, mattress/pillow protectors, mattress or pillows during your stay, you are expected to launder these on site asap or replace.  Linen is obviously regularly laundered in-between guests, but this sort of “soiling” is expected to be dealt with by you asap. The charges for any additional or badly soiled laundering required after your departure is £20.00, which will be deducted from your damage bond.          
        • You have full use of all the items provided in the Holiday Home.  It is your responsibility to ensure all items and appliances are used correctly.
        • No liability is held for the mis-use of any item or appliance.
        • All items and appliances within the Holiday Home are used at your own risk.      
        • Your holiday is on a self-catering basis only.
        • You will be informed of the earliest arrival and latest departure times within your "Arrival Information Pack", which you will receive around 10-14 days prior to arrival. This will be dependant on other bookings, but it will be endeavoured to give you the longest time possible on site. 
        • The times you will be given are non-negotiable.
        • Should you arrive early, you will be unable to access the Holiday Home before your specified check-in time.
        • Should you depart later than the specified check-out time, you may forfeit part or all of the bond: cleaning slots will have already been booked and if delayed:- this will affect the arrival of any subsequent Guests.  
        • If you are relying on transport that has been delayed etc, you MUST vacate the caravan at the specified time and arrange to meet your transport elsewhere on site.  
        • You must depart on or before the time stated on your "Arrival Information Pack" or you may incur a deduction from the damage bond. 
        • You are expected to leave the Holiday Home clean and tidy on your departure; failure to do so may result in a deduction or full retention of the damage bond paid. Please ensure: 
        1. All kitchen-ware has been cleaned, (including oven, hob, fridge, microwave, sink, draining board, all kitchen equipment, cutlery and crockery) 
        2. Carpets have been hoovered and floors cleaned 
        3. Tables and surfaces have been wiped down 
        4. Bins have been emptied and any rubbish disposed of in the outdoor dustbins 
        5. Shower and W.C cleaned
        • If the Holiday Home is left in an unacceptable condition on departure, you may forfeit some or all of the damage bond.  
        • If you should happen to leave any possessions behind, they can be returned to you by post: the postage costs will be deducted from the damage bond.  
        • You must ensure the Holiday Home is secure on your departure. The damage bond will be retained in full if the Holiday Home is left unsecured.
        • Failure to return the keys as specified will result in a full retention of the damage bond and any additional costs regarding lock replacement.  
        • Details of key collection and return will be sent to you in the "Arrival information Pack" prior to arrival.  
        • The keys MUST be returned as per instructions by the specified departure time, or you may forfeit some or all of the bond paid.
        • You will be held liable for any loss of keys during your stay and the cost of lock and key replacement should this occur and for any damage caused to key safes where applicable.     
        • Most UK Holiday Parks will not allow 3 or more same-sex groups to occupy one Holiday Home. This does not apply to same-sex couples, nor would it prevent family members from being able to book, (eg: grandmother, mother, daughter.) These “rules” are simply to prevent large groups of same-sex parties from occurring on site, (such as stag or hen parties), as they are family-orientated at all times.
        • The lead party has to be 21 years of age at the point of booking. If the lead party is 21 years of age, but the remainder of the group is under that age, your booking cannot be accepted.
        • Rights are reserved to refuse your booking based on the ages of your group, you will be advised as soon as possible should there be a problem with your booking requirements.        
        • In accordance with current legislation, as from July 1st 2007, all facility buildings are non-smoking areas. 
        • All the Holiday Homes are non-smoking, with the exception of Drews Den * (please see below.)  You will forfeit ALL of the damage bond without further discussion, if evidence is found that this has not been adhered to.
        • Although all has been done to prevent smoking within the Holiday Homes, with regret it cannot be guaranteed that the accommodation is 100% smoke-free, or free from other possible allergens.

        * Drews Den permits smoking in the living areas of the Holiday Home - but not the bedrooms.

        • Illegal substances of any kind will not be tolerated. You will be required to leave immediately if any evidence is found, or any reports are made of such usage, in or around the caravan during your stay. NO illegal substance is permitted to be kept in or around the caravan at any time. The damage bond paid will immediately become non-refundable should ANY evidence of this be found.
        • You are expected to respect the property and its contents at all times and may forfeit part or all of the damage bond if this is not adhered to. 
        • Noise nuisance will not be tolerated - music can only be played until 12-midnight, (park regulations.) 
        • You are advised not to permit other holiday-makers inside the Holiday Home. (Simply as you will then become responsible for their behaviour and actions.)     
        • Children MUST remain the responsibility of their parents or carers at ALL times. 
        • Should your children take part in any of the activities on site, please be aware that site staff are NOT responsible for them during this time and any activity should not be viewed as “childcare.”  
        • You MUST ensure your children are aware that they must always obey the instructions given to them by all members of staff, including the Entertainments Teams, Sports Instructors, Lifeguards and other staff on site: which are only in place for their safety and well-being.
        • Your children are expected to be polite to all site users and staff at all times.   
        • You MUST provide details of the breed of your pet(s) at the point of booking and rights are reserved for refusal.
        • The following breeds are NOT permitted on any park at any time (not limited to), Pit Bull Terriers, Cross Pit Bull Terriers, Dogo Aregentinos, Fila Brasillieros, Japenese Tosas.
        • All dogs MUST be kept on a lead at all times on park, MUST be under the control of a responsible adult and MUST always wear a collar and identity tag.
        • Dogs are NOT permitted in any facility buildings at any time, with the exception of guide/aid dogs. 
        • If your dog causes a nuisance to other park users, you may be asked to remove the dog, or be asked for the entire party to leave the site. No refund, including the bond, will be applicable.   
        • Charges may be applicable for dogs - please see individual Booking Guidelines pages for each Holiday Home.
        • Cats, rodents, small mammals or birds are not permitted at any of the Holiday Homes
        • ALL windows and ALL doors MUST be shut and locked securely when you are leaving the Holiday Home unattended, (even in hot weather), and upon your departure date. Failure to do so will immediately forfeit the bond paid and you will be held liable for any incidents occurring as a result of your negligence.
        • Should you leave any contents or equipment unattended and unsecured outside of the Holiday Home, you accept full liability for them.   
        • Obviously, the main appliances in the Holiday Homes are gas-run. It is your responsibility to ensure ALL appliances are turned off when leaving the Holiday Home unattended. Should an incident occur due to your negligence, you will be held fully responsible. 
        • NO candles are to be used inside the Holiday Homes at any time. 
        • Under NO circumstances are BBQs of any kind permitted within the Holiday Home, or on the decking where applicable. 
        • Do not touch, or allow your children to play near any gas cylinders attached to the Holiday Home, where applicable.
        • Any wind-breakers, or other obstructions (garden furniture), outside the caravan MUST be removed each evening to ensure access for emergency vehicles if necessary.     
        • At the above Holiday Homes, you will be unable to use the facilities, (pools, Entertainment Complex) without a valid pass.
        • At Als Van these can be included at cost as part of your holiday-package.  At the remainder of the Holiday Homes requiring passes:- they will have to be purchased on arrival from the relevant park.  Where applicable, you will be provided with any paperwork required for this purpose within your "Arrival Pack."
        • Should you be unable to produce a valid pass, you will be unable to enter the pool or Complex areas on park.  
        • You are expected to respect all site grounds and will be required to leave immediately if this is not adhered to, with no refund and the bond will be non-refundable.   
        • There may be small insects on site that may find their way into the |Holiday Home – which is unavoidable and no responsibility can be taken for.  
        • Should ANY member of your party contract an infectious disease during your stay, you must either remain confined to the Holiday Home, or leave site to prevent the spread of infection, (park regulations.) No refunds are offered in these circumstances, but the damage bond will remain refundable.    
        • There are strict low-speed speed limits on park, which MUST be adhered to at all times to ensure the safety of children and visitors on site.
        • Drivers MUST hold a current driving licence for the vehicle being driven.
        • All vehicles on site MUST have a current MOT + road tax (where applicable) and insurance.
        • NO drink-driving is tolerated on park. Any reported incidents will result in you being immediately removed from site, with no refund applicable, the bond paid will be non-refundable and the incident will be reported to the local Police services.
        • You leave your vehicle and contents on park at your own risk.  
        • During your stay, you are expected to respect the Holiday Home, the park, the park facilities, its staff and those staying around you. You will be asked to leave immediately if any unreasonable behaviour occurs from ANY member of your party that may impair the enjoyment, comfort or health of any guests or staff. This includes, (but is not limited to), verbal and physical abuse. 
        • You will not be entitled to a refund and the bond will be non-refundable should these circumstances occur.
        • Any reports of unacceptable behaviour during your stay will forfeit the bond paid.       
        • You are not permitted to bring your own food or drinks into the complex, bar area, or into any of the facility buildings. Any products found will be confiscated immediately and you may be asked to leave the premises.
        • Alcohol will only be served to persons over the age of 18 and proof of age may be asked for.    
        • The information you provide on your booking form is held securely under the Data Protection Act and will not be passed to other parties at any time, unless legally required by the Holiday Parks, or for the purposes of crime prevention.
        • You should be aware, that some CCTV cameras are present on park for crime prevention and safety reasons.
        • Your information may be used at a future date to inform you of any forthcoming offers regarding the Holiday Home rental. If you do not wish to receive this information, please just email with the word “STOP” in the subject line and you will receive no further communication.    
        • It is IMPERATIVE if you should have ANY complaint, contact is made immediately. You will be provided with relevant contact numbers in your "Arrival Pack."
        • Any complaints made AFTER your departure will not be considered or upheld.
        • Arrangements will be made straight away to rectify the situation. Should this not be possible, you will be informed of the date rectification can be made. Should this impair your break in any way, you will be informed of the % of refund you are due in lieu of the situation.  
        • If the situation cannot be rectified to your satisfaction, you must NOT stay in the Holiday Home and a full refund will be issued. 
        • A FULL refund can ONLY be issued if NO over-night stay has occurred. 
        • No responsibility is accepted for any arising situations which affect areas, or the entire park, (such as loss of electricity/water etc.)
        • Any defamation of Als Van and any of the Holiday Homes rented through Als Van Rentals will be taken seriously and action will be taken, including but not limited to all social media sites.      
        • No responsibility is accepted for any loss or damage to you or your possessions during your stay. 
        • You are strongly advised to seek your own travel insurance